Return Policy

1. Eligibility for Returns

You may request a return under the following conditions:

• Damaged Products: Items damaged during transit
• Spoiled Products: Products that are not fresh or have quality issues
• Incorrect Items: Wrong product delivered or quantity mismatch
• Missing Items: Items missing from your order
• Temperature Issues: Products not delivered in proper cold chain condition

2. Return Time Frame

Due to the perishable nature of our products:

• Return requests must be made within 2 hours of delivery
• The request should include photos of the issue for verification
• Returns will not be accepted after the 2-hour window
• Products must be in the original packaging (if applicable)

3. How to Request a Return

4. Return Options

4.1 Instant Replacement

We will deliver a replacement product at no additional cost. This is the fastest resolution and our preferred option.

4.2 Full Refund

If replacement is not possible or you prefer, we will process a full refund to your original payment method within 5-7 business days.

4.3 Store Credit

You may opt for store credit which can be used for future purchases. Store credits are instant and have no expiry.

5. Non-Returnable Items

For health and safety reasons, we cannot accept returns for:

• Products that have been cooked, processed, or partially consumed
• Products returned after the 2-hour window
• Products without original packaging (unless damaged)
• Products that were stored improperly after delivery

6. Quality Assurance

All our products undergo strict quality checks before delivery:

• FSSAI-certified sourcing
• Temperature-controlled storage
• Hygienic handling and packaging
• Freshness guarantee

If you receive a product that doesn't meet our quality standards, please contact us immediately.

7. Contact for Returns